1. What is Arrow Rewards?
    

   1. Arrow Rewards is Arrow’s FREE loyalty program that is designed to reward loyal patrons for their support and allows members to enter into prize giveaways.
   2. Arrow Rewards features three Membership Status Levels based on number of check-ins.
       

2. Arrow Rewards Key Terms
    

   1. Check in: An entry made while at any Arrow location via the Arrow Rewards mobile app or by an Arrow Rewards kiosk*.
   2. Status-Level Credit: Credits accumulated for each check in.
   3. Status Levels:
      1. Gold Status Level: 0-50 Status-Level Credits
      2. Platinum Status Level: 51-250 Status-Level Credits
      3. Diamond Status Level: 251+ Status-Level Credits
   4. Status-Level Earn Period: A designated time frame for Members to accumulate Status-Level Credits.
   5. Current Prize Period: The active giveaway
      1. Giveaways will run for different lengths of time depending on the month.
      2. One month can have multiple prize periods.



3. How Do I Sign Up?
    

   1. You can sign up for your free Arrow Rewards membership via the Arrow Rewards App, Arrow Rewards kiosk* or  desktop computer.
   2. If you’ve never participated in an Arrow giveaway before, you will need to fill out the entry form in its entirety, which should take no more than five minutes. Once done, press Submit. You are now registered and have entered Arrow Rewards for the first time.  
       *Kiosks available at select locations
       
4. How Can I change the information listed on my profile?
    
   1. Log in to your Arrow Rewards account either on your mobile app or desktop. Once logged in, click on the menu (three white lines) in the upper left corner of your screen. Then select the Profile menu option. Update any necessary information. Finally, click the Submit button at the bottom to save your changes to your player profile.
       

5. How Does it Work?
    

   1. Sign up for your FREE membership via Arrow Rewards mobile app or the Arrow Rewards kiosk*.
   2. Arrow Rewards Status Levels (Gold, Platinum, Diamond) are based on check ins made over a designated period, or by exclusive invitation or Instant Win opportunity.
   3. Arrow Rewards Members can check in once an hour at ANY Arrow location.
   4. Rewards Members earn one Status-Level Credit with every check in.
   5. Rewards Members also earn an entry into the current prize period giveaway with each earned Status-Level Credit from a check in via the Arrow Rewards mobile app or the Arrow Rewards kiosk*.
   6. The number of giveaway entries a Rewards Member earns for each check in is based upon their current Membership Status Level.
   7. Gold: 1 Status-Level Credit = 1 entry into current prize period giveaway
   8. Platinum: 1 Status-Level Credit = 2 entries into current prize period giveaway
   9. Diamond: 1 Status-Level Credit = 3 entries into current prize period giveaway
   10. The more check ins you earn, the more bonus advantages you receive!
   11. Arrow Rewards Members can view their Status-Level Credits and giveaway entry counts on the Arrow Rewards app or log into their profile through a desktop.
       

6. How do I log into my app?
    

   1. After downloading the Arrow Rewards app, type in the phone number associated with your profile. This will be the same number that you enter on a kiosk when making a check in. In the Password box, enter the password you created when you originally set up your profile. Once complete, hit Log In.
       



7. How Do I check in?
    

   1. Arrow Rewards App: While at an Arrow location, download/open your app while in the gaming area. On the homepage of your app, click the gold 'Check In' button to make your check-in. You can check in once per hour.
   2. Kiosk*: While at an Arrow location, walk up to the Arrow Rewards kiosk, type in your phone number and press Enter. If this is the first time you are checking in to Arrow Rewards, follow the prompts to fill out and complete your profile. Make sure all information is accurate because this is how we will contact you if you are a winner.
       *Kiosks available at select locations.
       

8. I tried to check in using the Arrow Rewards kiosk but it didn’t work. What do I do?
    

   1. When checking in to a kiosk or your Arrow Rewards app, you will receive a confirmation screen thanking you for checking in. If the kiosk or your Arrow Rewards app is not connected to the internet, the device will still recognize and record your check-in. Once the internet connection has been restored, your check-in will be logged to the database. If you have the Arrow Rewards app, you can verify your check-in history under the Entries menu option.
   2. If there is an error while checking in, or you think the kiosk is not working, please inform a staff member so they can report the issue.
       

9. My Arrow Rewards mobile app is crashing. What do I do to fix it?
    

   1. If your app is crashing, it may be because there is an app update ready to be downloaded in the Google Play or App Store. Check to see if an update is available and download if so. If an update is not available, try deleting the app and re-downloading it. 
       

10. How can I see the current promotions taking place?
     

    1. On the home screen of the Arrow Rewards Mobile App, there are images that showcase the current promotions taking place. To see more detailed information, visit the official promotion rules at winwitharrow.com/promotions.

*Kiosks available at select locations.